In today’s economy, standing out from the crowd is important for your business. There are many ways to stand out, but a particularly important factor is customer service. And when it comes to customer service, every employee counts.
Many companies feel that the higher up in the company you are, the more important and influential you are. That may be the case when it comes to interaction within the company, but it when it comes to customer service, it is the opposite! And lets be honest, maintaining and adding customers is the top priority. Therefore, it is important to pay attention to every employee, especially the ones that interact with the customer.
Happy employees = good service. Mad employees = bad service. Say you’re a hardworking cashier at a large store chain. That time of the year comes and it’s the annual review and raise, and corporate decides that during tough economic times they cannot give store employees their deserved raise. However, you read in the paper how well the large store chain is doing despite the economy. You might be feeling a little disgruntled at work, and will probably not be putting your best foot forward. A customer complains? Who cares, what does it matter to you?
Unfortunately, the employees that get paid the least are usually the ones that interact with the customer the most. Keep these employees happy! They have a direct effect on customer satisfaction. Remember, every employee counts.
