Tag Archives: customer retention

How to Deal with Angry Customers

Posted on January 20, 2011

Although every business does it’s best to avoid upsetting a customer, it is bound to happen at some point, and every business should be prepared. Angry customers are a part of life, and while they are unpleasant, they are an… Read More

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Post Transaction Service is Key

Posted on July 29, 2010

You work hard to get new customers. You advertise, send thoughtful marketing messages, and delivery a quality product or tremendous service. But is that enough? A extremely powerful way to keep customers loyal is to provide exceptional post transaction service…. Read More

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Why Keeping Current Customers is So Important

Posted on April 30, 2010

Everyone wants to gain new customers. However, it is much easier and far less costly to sell to existing customers than to new ones. Did you know that acquiring new customers can cost five times more than satisfying and retaining… Read More

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